Shipping Policy

At Softline Pro Audio Video, we are committed to delivering a smooth and hassle-free shopping experience. Our shipping policy ensures transparency regarding shipping charges, order processing, and delivery timelines.

Order Processing Time

• All orders are processed and dispatched within 1-2 business days after order confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

• Metro & Urban Areas: Estimated delivery within 2-4 working days.
• Non-Metro & Remote Locations: Estimated delivery within 5-7 working days.

Note: Delivery timelines depend on courier service availability, weather conditions, strikes, and public holidays.

Shipping Partners

We work with trusted courier partners such as Delhivery, Ekart, FedEx, DHL, and Bluedart to ensure safe and timely delivery.

Order Tracking

• Once dispatched, you will receive an email or SMS with your tracking details.
• You can track your shipment using the tracking number on the respective courier's website.

Delivery Address

• Please ensure your shipping address is accurate and complete to avoid delays or mis deliveries.
• We cannot redirect orders after dispatch.

Shipping to Multiple Addresses

• Currently, each order can be shipped to a single address.
• To send products to multiple locations, please place separate orders.

Packaging & Damaged Shipments

• All orders are securely packaged to prevent damage during transit.
• If your package appears tampered with or damaged, please refuse delivery and contact our support team immediately.

Customer Support

For any shipping-related queries, reach out to us at:
📞 Support Number:  +919717099556
📧 Email: softlinepro@yahoo.com

We appreciate your trust in Softline Pro Audio Video and strive to provide the best service possible.