Refund and Returns Policy

Returns

At Softline Pro Audio Video, customer satisfaction is our priority. However, due to the nature of our products, we do not accept returns once an order has been delivered.

Exchanges

We only replace items if they are defective or damaged. If you receive a defective or damaged item, please contact us within 24 hours of receiving the product.

  1. Order details
  2. Clear images showing the defect or damage
  • After reviewing your request, we will determine if an exchange is applicable.

Refunds

Refunds are not applicable for our products unless the item received is damaged or defective and cannot be replaced.

Shipping Returns

If an exchange is approved, we will provide instructions on how to return the defective or damaged item. Please do not send your purchase back without prior authorization.

Contact Information

For any queries regarding our Refund & Returns Policy, reach out to us:
📞 Support Number:  +919717099556
📧 Email: softlinepro@yahoo.com

We appreciate your understanding and are committed to ensuring a smooth shopping experience with Softline Pro Audio Video.